Help Connect your data

Fix a connection

When a platform needs you, the foot of the sidebar says so on that platform’s line, along with the fix: “Reconnect”, “Try again” or “Choose accounts”. Here’s what each one means.

“Reconnect”

The platform’s access ran out or was taken away, say after a password change or a removed permission.

Click “Reconnect” on its line at the foot of the sidebar, or on its row in Settings, “Connections”.
Sign in again with the same account. For a Shopify store, Shopify’s page opens; pick the same store.

It’s still the same connection, so every workspace using it keeps its accounts and history. Admins see why it needs reconnecting under its row.

Signed in to a different account?

If you reconnect with a different store or Klaviyo account, the import stops, so nothing lands under the wrong name. The row says it’s a different one from the one connected here. Reconnect with the right one and you’re set.

“Import stopped” and “Try again”

This means a temporary problem on the platform’s side, or a hiccup on the way. Click “Try again”. Settings, “Connections” says what went wrong under the connection’s row. If it keeps stopping, email support@getstetto.com.

“Choose accounts” or “Choose properties”

Nothing imports from an ad or analytics login until someone chooses which of its accounts belong to this workspace. Click it and tick the right ones. See Google Ads.

Who can do this

Team admins. Editors can “Try again” too. Everyone else sees what needs fixing and who can fix it. See I can't change costs or connections.