Help Plans, billing and account

Security and privacy

Here’s what Stetto keeps, who can see it, and how it’s protected. The full details are in our privacy policy.

What we import and keep

Reporting numbers, summed by day. Sales, orders, spend, sends and visits from the platforms you connect.
No customer details. From orders we keep the order number, date, products, amounts, ship-to country, sales channel and whether it was a first order. We never keep who placed it: no names, emails, addresses or phone numbers.
Stetto only reads. It never changes anything in your store, ad accounts or email platform.
Your chats with Stetto stay in your browser. We only keep how many questions a workspace asks.

Only the people your team’s admins give access to, plus the admins themselves. There are no public links. See Roles: admin, editor, viewer.
Access is checked by the database itself, not just the app. So is two-factor: a session that hasn’t entered its code sees nothing. See Two-factor authentication.
We don’t look. We stay out of your workspace’s data unless you ask us to help.

Data is encrypted in transit and at rest.
Access to your Shopify store is kept encrypted. Other platforms’ access is held by a dedicated connections service, never in your browser.
Error reports tell us what broke and where, without your figures or personal details.

Disconnecting a platform, removing it from a workspace, deleting a workspace or deleting your account removes the data that goes with it, straight away. Remove or disconnect a source See Leave a team, delete a workspace, delete your account.

Our website, getstetto.com, counts visits with Google Analytics, and so does its public demo. The Stetto app never does.

In the EU and EEA, the UK and Switzerland, it asks first and sets nothing until you accept.
Browsers sending Global Privacy Control are never counted.
You can change your choice any time. “Analytics settings” in the site’s footer opens the switch on the privacy policy (“Turn analytics off”).

Still stuck? Email support@getstetto.com and a person will answer.